2. What
does it mean to be an ISO 9001 company?
This means that Guelph Toyota Ltd. has documented
our policies and procedures and that an independent
registration company, AQSR, has checked that our
policies and procedures meet the ISO 9001 standard.
It also means that we can show AQSR that we are
following these policies and procedures.
3. What are the benefits of
being an ISO 9001 company?
As an ISO 9001 company, Guelph Toyota Ltd. ensures
that, we say what we do, and we do what we say. This
means that there is consistency throughout the
organization and clear communication. Documented
procedures are an important training tool for new
staff and an easy reference for current staff.
As an ISO 9001 company we are also committed to
continuous improvement, meeting and exceeding our
customer needs. Our policies and procedures
demonstrate how we measure our success and look for
opportunities to ensure our products and services
supercede our customer's expectations.
4. What is Guelph
Toyota's Quality Commitment?
Guelph Toyota is committed to provide a level of
service that meets or exceeds our customer's
expectations.
Our knowledgeable and friendly team members provide
our customers with a comfortable and welcoming
experience. By listening to our customers, we assist
them with their automotive needs and ensure their
satisfaction.
Through the continuous improvement of our services,
we will achieve the following quality objectives:
- To be the dealership that customers
recommend to a friend
- To provide on-time delivery of vehicles and
service
- To provide on-going communication with our
customers and team members.
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